Careers
Head of Operations
Duties & Responsibilities:
- Look after the overall operations of the Munsalik platform and report directly to the CEO
- Coordinate with all stakeholders and ensure timely communication and smooth execution of digital initiatives.
- Streamline new developments, 3rd party integrations, and complaint handling processes in collaboration with members, 3rd party service providers, and vendors
- Transforming business requirements into effective solutions.
- Oversee operations of digital services and ensure timely resolution of any issues.
- Review vendor proposals and provide feedback on the same to ensure the completeness of the scope and quality
- Manage vendor service level and quality of development.
- Maintain effective professional relationships with members, vendors, DFS players and other relevant stakeholders.
- Provide timely progress updates regarding digital services to senior management.
- Motivate and develop direct reports. Provide appropriate guidance and support.
- Analyze all customer requirements and industry trends and work on strategies to further enhance financial inclusion.
- Lead and drive post-launch optimization of the customer adoption, customer experience, operations, and reach/scale of these solutions
- Manage multiple initiatives and track projects/CRs to closure.
- Manage the team of digital services, including recruitment and performance management.
- Identify opportunities for new features and areas of improvement through usability studies, online researches, and by developing a feedback collection mechanism from customers/MFPs and internal and external stakeholders.
- End to end project management for all digital initiatives
Required Qualifications:
- 4 years Bachelors degree or equivalent from a reputed university
- 8 years of relevant experience preferably in fintech industry
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address migration issues
Please send your resume to fzaman@pmn.org.pk
Database Administrator
Requirements:
- 3 to 5 years experience in Oracle Database Administration with Oracle 11g/12C
- Must have the ability to manage Oracle RAC
- Must have experience with Oracle Dataguard for replication
- Must have working experience of Multitenant and pluggable databases
- Working knowledge of My-SQL and SQL-Server.
- Analyzing the method of transforming existing data into a format for the new environment
- Loading of this data into other database structures.
- Must have the experience to write complex queries to extract data from target DB
- Understanding of migrations Tools mythology and Working.
- Maintain good professional relationships with all stakeholders
- Install and prepare tools required for migration.
- Identification and rectification of unstructured data of the existing database
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address migration issues.
Good to Have:
- Working knowledge and understanding of integrated systems essential
- Working knowledge of Linux based systems
Please send your resume to araza@pmn.org.pk mentioning the position title in the subject
Application Support Engineer
Requirements:
- Provide support and identify all issues and prepare appropriate documentation of all issues and solutions
- Day to day report of the application performance and issues to management
- Design and maintain expertise in application process and systems related to the company
- Administer and resolve application issues, provide updates and perform root cause analysis
- Provide services proactively
- Manage all production systems and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems
- Identify and provide resolutions ranging in complexity from medium to high
- Maintain good professional relationships with all stakeholders
- Coordinate with teams and resolve all complex application and system issues
- Should travel willingly as traveling within Pakistan is a requirement for this position
- Experience with Oracle 11g, 12c essential
Please send your resume to araza@pmn.org.pk mentioning the position title in the subject